Facilis Assisted Conferencing

Full service audio conferencing solution

Facilis Assisted Conferencing audio conference calling is a scalable, customized conferencing solution that lets you streamline and manage your most demanding conferences. Whether your audience is a dozen executives, investors and analysts or a 2500 member sales force, Facilis brings everyone together in one seamlessly planned, managed and executed event.

Reservations are made over the phone or online, and you can add extra features, like Q&A, recording or transcription, to ensure you get everything you need from your call. At the time of your conference, participants dial a toll-free number and are greeted by an Facilis operator who places them into your meeting.

A solution adapter to your specific needs

With a wide range of features and options, Facilis Assisted Conferencing can meet all of your conferencing needs. With Facilis Assisted Conferencing you can:

  1. Conduct weekly status meetings and updates
  2. Host cross-functional team meetings
  3. Hold special event calls
  4. Execute investor relations calls

Facilis Assisted Conferencing offers a variety of features so you can get the most out of your audio conferences.

Additional benefits include:

  1. A variety of easy-to-use services and features.
  2. Assistance from an expert and knowledgeable operator throughout your entire call.
  3. Multiple entry options to make it easy for participants to join the conference.
  4. Professional handling and management of all your call's details.

Available Features

Make the most of Facilis Assisted Conferencing thanks to a variety of available features.

Schedule Your Teleconference

Reserve online
Email: info@facilisconference.com
Phone: (1) 877-820-8348

Toll-free Reservations

Schedule your teleconference just by picking up the phone and dialing your branded reservations line. You will be connected with one of our helpful reservationists who will walk you through the process and answer any of your questions.

Event Registration

Manage your large conferences and keep track of participants. You decide what information you would like to gather from each registrant and choose from handy options such as email reminders and custom-scripted messages. With both phone and web access to choose from, you can construct an event registration program that best suits your needs.

Recurring Call Scheduling

Save time when scheduling your standing conferences. A reservation is automatically generated for as long as you like. Recurring Call Scheduling is ideal for daily, weekly or monthly team meetings and project updates. There is no charge if you skip a conference.

Project Accounting Codes (PAC Codes)

Become more efficient when charging back for billable hours by using PAC Codes. They are ideal for attorneys, consultants and other professionals who track projects by cost center. Every time you make a reservation, we can capture your expense center, department or location, and the information will appear on your monthly invoice.

Fax/Email Confirmation

Double-check the specifics of your teleconference. You can choose to receive a confirmation of your conference details via fax and/or email, whichever you prefer.

Broadcast and Record Your Teleconference

Voice Broadcast

Send a message to hundreds or thousands of people. This option allows you to send a voice message to everyone on your call’s participant list simultaneously.

Fax/Email Broadcast

Send pre- or post-event information to all your guests simultaneously via fax or email. Fax/Email Broadcast guarantees that all of your participants receive your information before and/or after a teleconference.

Web Conferencing

Make your audio conference more engaging and interactive by adding visuals. You can share a presentation or video clip to give your meeting more impact. Web conferencing gives you the ability to collaborate on documents, share applications, poll your audience or tour the web.

Streaming

Rely on Streaming when you need to broadcast your message to the widest audience possible. Your conference is accessible live over the Internet and can be archived for later playback. Present only the audio portion of your call or add slides.

Facilis MP3

Digitally record your call for anyone who was unable to attend it live or would like to listen again. Facilis MP3SM makes it available by dialing a toll, toll-free or International Toll-Free (ITFS) number for easy, 24/7 access.

CD/Taping

Capture your event on a CD, cassette, microcassette or DAT to have a high-quality recording of the call for your archives. For easy navigation through your recorded conference, we also provide CD Indexing.

Transcription

Receive a written record, either electronically or in hard copy, of what was said during the conference. Transcriptions are helpful for identifying sound bytes and quotes for post-event press releases. Choose to transcribe the entire call or just the Q&A session. We provide several different delivery options to fit your specific needs.

PR Distribution

Hold press conferences, announce a merger or acquisition or share investor conferences using our PR Distribution service. Your information is distributed to more than 200 financial web sites and press publications using our partner network.

Enter Your Teleconference

International Dialing

Expand your global reach with Facilis’s international conferencing solutions. We offer four methods to connect your international participants to your teleconference, including links through our international call centers, toll and toll-free access numbers and a dial-out option.

Dial Out

Allow Facilis to dial out to your participants rather than requiring them to dial into the call. You provide us with the names and telephone numbers of your participants and an operator will make sure they join your teleconference.

Lecture Mode

Mute all guests’ lines during the presentation to reduce background noise allowing you to deliver your message uninterrupted.

Direct Entry

Select Direct Entry to quickly join an audio conference. It allows participants to immediately enter the conference and start speaking before the call officially begins.

Event Plus

Expedite the entry into your large calls by having participants join your event faster through a Facilis Automated Conferencing process. Operator assistance is still provided to the leader and calls can have up to 10,000 participants.

Music Entry

Place participants on music hold until the teleconference begins. Music Entry creates a formal atmosphere for the conference.

Entry/Exit Tones

Hear a tone whenever a new participant enters or exits the teleconference. It lets everyone know that a new participant has joined or left the teleconference without interrupting the conversation.

Name Announce

Have participants’ names announced by an operator as they join the conference, letting everyone know who is on the call. Name Announce makes it easy for you to keep track of your call's audience.

Roll Call

Have the operator broadcast the names of all participants who have joined the call. Roll Call confirms that all expected participants are in attendance.

Leader First/Last

Create a friendly atmosphere for the conference by joining the conference before your participants. It gives you the opportunity to greet participants as they enter the call. Alternatively, Leader Last lets you join the conference after everyone else has arrived, creating a formal atmosphere. Leader Last is recommended for large presentations and speaking events.

Administer Your Teleconference

Sub-conference

Allow pre-selected guests to join a private discussion before the conference begins. Sub-conference lets you review last minute details, side issues and other non-public information.

Communication Line

Speak with an operator outside of the main conference to convey behind-the-scenes information, orchestrate guest speakers or give timing cues. A communication line makes it easier to manage a large conference.

Promotional Tape

Send Facilis a tape for your participants to hear while they wait for the conference to begin. A promotional tape sets the tone for your call and can provide participants with relevant information about the speaker or conference topic.

Custom Script

Craft a special message for a welcome statement, Q&A session and/or closing comments. Your script is read by the operator during your conference. Custom Scripts offer you another way to personalize your calls.

Facilis MP3 Plus

Organize your Facilis MP3 recordings in an easy-to-use, customized menu that is accessible through a toll-free number. Facilis MP3 Plus is frequently used to organize training lectures and sales updates.

Facilis MP3 Digital Recording Studio

Deliver your message without holding a conference call. Record, review and edit your message by dialing into the Facilis MP3 recording system and using your telephone keypad to enter commands. The recording is accessible 24/7 by dialing a toll-free number. Digital Recording Studio is an easy and flexible way to craft messages for your audience.

Group Mute/Unmute

Silence all participants’ lines by pressing a keypad command on your telephone or by instructing your operator. Group Mute/Unmute helps reduce background noise and limits interruptions during your conference.

Self Mute/Unmute

Allow participants to silence their own lines by pressing a keypad command on their telephones. Self Mute/Unmute reduces background noise from cell phones or speaker phones.

Gather Data for Your Teleconference

Leader-View

Get a private, real-time view of the participants on your call using this simple, web-based interface. You can view the names of individuals waiting to ask a question and other pertinent information. Leader-View effectively manages investor relations and other public conferences.

Polling

Use the operator to survey all conference participants. You determine the questions prior to the conference and participants respond using their telephone keypads. Polling allows you to collect instant feedback and increases participants’ involvement in the call. You receive a report with all responses that is organized by question and participant.

Question & Answer Session

Give your participants the opportunity to ask questions during the conference. Participants indicate that they have a question using their telephone keypad, while the operator manages the question queue in a professional and orderly fashion.

Participant Report

Capture your guests’ names, on-the-line times, phone numbers and up to four additional pieces of information you select as they dial into your event. This list is faxed or emailed to you for your reference; you'll know who heard your message, who missed it and with whom to follow-up.

Facilis MP3 Plus

Allow participants who are listening to your Facilis MP3 replay to respond to recorded questions using their telephone keypads. The responses are transcribed and sent to you in a report. Facilis MP3 Plus can be used in conjunction with basic Facilis MP3 or Facilis MP3 Digital Recording Studio.

Facilis MP3 Voice Prompts

Let participants leave open-ended messages after dialing into an Facilis MP3 recording. Facilis MP3 Voice Prompts are used to capture a listener’s name, company name or comments about the recording. The responses are transcribed and sent to you in a report.

Facilis MP3 Reports

Capture information about anyone who accessed your Facilis MP3 recording. The information is transcribed and sent to you for your records.

Frequently Asked Questions

Operated Assisted audio conferencing gives your important conferences the support they need. Below are frequently asked questions about setting up teleconferencing calls and using Facilis Assisted Conferencing features.

Answers

When should I use Facilis Assisted Conferencing teleconferencing?

You can use Facilis Assisted Conferencing anytime you want the assurance of making a reservation and having an operator greet you and your participants. It is also the ideal service when you want to take advantage of special features, such as streaming, participant reports, transcription or recording.

How do I schedule a call?

To schedule a Facilis Assisted Conferencing call:

  1. Contact our reservation service:
    1. Basic Facilis Assisted Conferencing: (1) 877-820-8348
    2. Events: (1) 877-820-8348
    3. Specify if you would like to receive a reservation confirmation via email or fax. Reservation confirmations include your conference number, date and time of your call, any enhanced services and access information.

2.   Notify participants of the data and time of your call, conference number and the name of the conference. Alternatively, you can use Facilis’s notification services.

3.   At the scheduled call time, dial the assigned conference number. You’ll be greeted by an operator who will join you and your participants to the conference in a "meeting room" until the conference officially begins.

What size conference does the service support?

Facilis Assisted Conferencing supports calls ranging from three to 10,000 participants.

What features are available with Facilis Conferencing Assisted?

With Facilis Conferencing Assisted, you can choose from any of our Surround-the-Call features, including registration, streaming, transcription or podcasting.

Can I request operator assistance during my call?

At any time during your call, you can request an operator simply by pressing *0 on your phone keypad.

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